Privacy, in plain language.

This page explains the information used by Kigern’s website and customer services.

When you contact us

We store the name, email address, optional business name, and message you submit so the team can review and respond to your request. Please keep passwords, licence keys, and sensitive business records out of your message.

Your private links

A support tracking link allows its holder to read the status and response to that request. A licence collection link allows its holder to collect a licence key before the link expires. Keep both private. Collection links expire and can be used once.

Desktop licensing and updates

The licensing service records a licence’s business name, activation status, and activated machines, including the reported computer name, app version, platform, architecture, and last-seen time. This supports licence verification, seat management, and updates. Your everyday business records stay in the desktop app unless you choose a connected service that sends them elsewhere.

Website storage

The website does not use advertising trackers or store your licence key in browser storage. Customer service records are stored on the service database. Hosting services may keep operational access logs. Requests are rate-limited to help prevent abuse.

Questions or corrections

Use the support form to ask about the information you provided or request a correction or deletion. The team may need to verify your request before changing customer or licensing records.