Keep a backup
Use the app’s backup tools and export a copy to separate storage. Keep it somewhere you can still reach if your computer needs repair.
Your first day,
with a little direction.
Start small, get your records in order, and build confidence with one workflow at a time.
Walk through the first steps- 01
Download and install
Visit the download page for the available Windows release, version details, and installation notes. If no installer is available yet, ask us about availability before planning your setup.
Check Windows downloads - 02
Arrange your licence
Tell us about your business and the computers you need. When a licence is ready, use the collection details provided by the Kigern team. Activation needs an internet connection.
Request or collect a licence - 03
Set up your workspace
Add your business details, choose the relevant modules, and set user permissions. Prepare product lists, opening stock, account balances, or employee records for the areas you will use first.
Choose your starting point - 04
Begin with a clear record
Review your opening information before your first working day. Set a backup routine and keep a copy away from the computer. If you need help checking the setup, send us a request.
Get setup help
AFTER THE FIRST DAYKeep your workspace
Keep your workspace
in good shape.
A few regular habits help you keep working with confidence.
Plan your updates
Check release notes, back up your records, and choose a suitable time to install. Updates need internet access; installation is a step you control.
Keep support close
Send your app version, what you were doing, and any error message. Save your private tracking link to read the team’s reply.
Before you settle in.
What works without an internet connection?
Daily business records are stored locally. Downloads, activation, periodic licence verification, update checks, and connected services need internet access. Ask us about your licence’s verification requirements if your connection is unreliable.
Does the website hold my business records?
Your desktop workspace holds your everyday business records on your computer. The website handles the information you submit for support and licensing. Read the privacy information for more detail.
Can you help me move my existing records?
Tell us what you use now and which records you want to bring across. We can discuss the available import and setup options before you make changes. Please do not send passwords or sensitive business files in your first support message.
YOU DON’T HAVE TO GUESS
Ask for setup help Tell us where you’re starting.
Share the kind of business you run and the first workflow you want to organise.